Customer Support
From order tracking to custom cake consultations, our team is one message away. Find quick answers below or reach out directly.
Frequently Asked Questions
Browse our Shop, select a product and choose your variant. For fully custom cakes, use the Contact Us form with your requirements and we'll get back to you within 24 hours.
Standard delivery is 2–3 business days. Express same-day delivery is available for orders placed before 10am.
Orders can be cancelled or modified within 2 hours of placing. Go to My Orders, select the order, and click Cancel or contact us directly.
If your cake arrives damaged or incorrect, contact us within 24 hours with a photo. We'll arrange a replacement or full refund.
Yes! We offer eggless, gluten-free, and sugar-free options. Please mention your requirements in the order notes or contact us.
Your wallet balance and referral coupons are automatically applied at checkout. You can view them under My Profile > Wallet.